RENTAL POLICIES

OFFICE HOURS
Our office is open 8:30-5:00 PM Monday-Friday
Please call number 904.468.2589 for additional questions outside of business hours. (Text/Call Friendly)

CHECK-IN & CHECK OUT
This property is self-check-in (KEYLESS!) and you will receive the pre-check-in instructions five days before your arrival. You will receive your door code on the AFTERNOON OF ARRIVAL.

EARLY CHECK-IN/LATE CHECK-OUT
During our busy season, more than likely early check-in/late check-outs will not be possible; we MUST allow adequate time for our housekeeping professionals to be able to properly clean and inspect your unit before you come. Please plan your arrival time accordingly. Check-in is at 4:00 pm, and check-out is 10:00 am. Thank you for your understanding!

REFUNDS AND CANCELLATIONS
*10% OF THE BOOKING FEE IS NON-REFUNDABLE ONCE THE BOOKING IS CONFIRMED
*FOR CANCELLATIONS 61 DAYS BEFORE THE RESERVATION: 90% OF THE TOTAL RESERVATION IS REFUNDABLE
*FOR CANCELLATIONS WITHIN 31-60 DAYS OF THE RESERVATION: 50% OF THE TOTAL RESERVATION IS REFUNDABLE
*FOR CANCELLATIONS WITHIN 30 DAYS OF THE RESERVATION: THERE IS NO REFUND

PAYMENTS
50% IS DUE AT RESERVATION CONFIRMATION, THE BALANCE WILL BE CHARGED AUTOMATICALLY 60 DAYS BEFORE ARRIVAL. A REMINDER EMAIL WILL BE SENT 70 DAYS OUT. (Please disregard if you booked via AIRBNB, as the billing is done strictly via them)

DAMAGE DEPOSIT HELD AT CHECK-IN
Upon check-in, a HOLD for $500 will be placed on your card and released three days after checkout if no damage occurred during your stay. (Please disregard if you booked via AIRBNB, as the billing is done strictly via them)

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